Clear answers before the work is scoped.

No. The primary offer is fractional IT leadership, roadmap work, and planned support. User support or operational responsibilities apply only when they are explicitly included in the agreed plan.

Yes. Discovery, working sessions, recommendations, and leadership material can be organized for English, French, or a mixed group. The language approach is agreed for the engagement.

No. Migrations, deeper assessments, and implementation sprints are scoped separately when their boundaries and dependencies are understood.

They establish the approved per-user monthly price and broad positioning: Essential is core IT and Microsoft 365 management; Plus adds security baselines, an audit cadence, and priority support. They do not establish hours, systems covered, response targets, licensing, implementation, or project work. Do not approve a plan until those terms, responsibilities, and exclusions are written.

No. Findings describe the evidence reviewed within the authorized scope. They do not certify compliance, promise that an environment is breach-proof, or replace a specialist audit where one is required.

Never send passwords, API keys, recovery codes, private keys, or sensitive access information. A brief description of the business decision and systems involved is enough for a first conversation.