Clear answers before the work is scoped.

No. The primary offer is fractional IT leadership, roadmap work, and planned stewardship. User support or operational responsibilities apply only when they are explicitly included in the agreed plan.

Yes. Discovery, working sessions, recommendations, and leadership material can be organized for English, French, or a mixed group. The language approach is agreed for the engagement.

No. Migrations, deeper assessments, and implementation sprints are scoped separately when their boundaries and dependencies are understood.

They are the published per-user monthly starting frames for Essential and Plus. The plans page explains their positioning; final responsibilities, exclusions, terms, and any project fees are documented before work begins.

No. Findings describe the evidence reviewed within the authorized scope. They do not certify compliance, promise that an environment is breach-proof, or replace a specialist audit where one is required.

Never send passwords, API keys, recovery codes, private keys, or sensitive access information. A brief description of the business decision and systems involved is enough for a first conversation.