Managed IT support · Fractional IT leadership · Canada
Managed IT support and guided IT decisions - in one bilingual practice.
Essential and Plus managed-services plans for ongoing IT support and Microsoft 365 management, or assessment and advisory for strategic IT decisions - for Canadian owners and IT leaders who need both.
Working context: we work in English, French, or both, and published monthly plans are priced in CAD.
Four valid starting points
Choose ongoing managed IT or start with bounded decision work - neither path requires buying the other.
The problem we solve
Good people. No one owns the decision.
Your team knows day-to-day operations. Your vendors know their own products. The gap shows up when someone has to decide what matters right now, what is still unclear, and who is accountable for the outcome.
We bring that together into one clear decision and an agreed next step - not another unranked list of technical recommendations. Our approach is laid out here: each guide below shows who is responsible, what evidence matters, and where the limits are.
Decision guides
Move from "we should do something" to a decision with an owner.
Pick the question closest to what your team is facing. Each guide lays out who is responsible, what evidence you need, where the limits are, and a practical next step - no artificial scoring. Every guide is written in both English and French.
Preparation tool · nothing is transmitted
Prepare an IT decision brief.
Choose the problem, the constraint, and who needs to be involved. The tool writes a clear brief in this page’s language - with no score and nothing submitted.
Your brief
Decision brief
Bring these inputs
A typical engagement
A decision gets easier to manage once the work has an owner and a review point.
The exact scope is agreed before work starts. Here is what a typical assessment-to-roadmap engagement looks like.
- Frame the decisionWorking agreement
Agree on the business outcome, who is involved, known dates, and the decision leadership needs to make.
- Confirm the evidenceEvidence summary
Review available documents and proposals, talk to the right people, and separate facts from assumptions.
- Set the sequencePriority roadmap
Identify dependencies, choices, accountable owners, and what should be deferred.
- Confirm the next moveDecision brief
Record the decision, what counts as done, and when leadership reviews it next.
What you get
The work leaves you with documents you can actually use.
What you get depends on the engagement - not every project includes every document below. Each one means exactly the same thing in English and French.
- Decision brief
- The question, evidence, trade-offs, decision owner, and next review in concise language.
- Priority roadmap
- A sequenced view of initiatives, dependencies, owners, and decision gates.
- Responsibility map
- Who decides, who executes, who supplies evidence, and where vendor responsibility ends.
Clear boundaries build trust
Fractional advisory is not an emergency support desk.
We work on planned leadership decisions - assessments, roadmaps, and clearly scoped ongoing advisory. Day-to-day support, implementation, and response-time commitments are only included if we have agreed to them in writing.
We evaluate vendors against your actual needs, constraints, and what happens after implementation - not a vendor's own pitch. No vendor outcome is promised in advance.
Read fit and scope answers →Published CAD pricing
Know the price before we talk.
Essential and Plus are an optional managed-services track - ongoing IT and Microsoft 365 management - separate from the advisory, roadmap, and assessment decision work above. You can take either one on its own.
These prices show the general plan level only. Hours, covered systems, schedule, response targets, responsibilities, exclusions, and terms are set out in a written service agreement. Assessments, migrations, and implementation are quoted separately unless we have agreed otherwise.
Compare prices and required terms →